Customer from Noble RV

To: Dustin, Business Manager

Thanks! Looks good and hope to see and meet you and Lisa real soon!! I appreciate all the advice too if our local dealer did things like you guys they would have had our business again so thanks for being so good at what you do!

Jeff MacDonald from Canada

Great goup of people at Noble RV. My new hauler is awsome. The crew in service department got us on the road quick. Oh and Court and Pat did a GREAT job as well.
I liked these guys and GIRL so much. We are purchasing another trailer for daughter and boyfriend.
Thanks again
Jeff @ MPH Racing

Brenda Zeise Chavie from Medford

Leaving for our summer trip soon!! Thanks Noble RV for the great service! We love our new 5th wheel. Lisa & Court were awesome and work well as a team:) Everyone there is friendly and willing to help! Have a great Summer, and Thanks again for all you did for Ray and I with our new Cougar!!!

Tammy Webb from Noble RV

We appreciate the wonderful attention given us by everyone at Noble and look forward to shopping your parts store. You can count on us to refer folks to your RV showroom.

Tony Alstat from Commercial Projects and SPEC-MIX Rochester Brick Company North Star Stone & Masonry

I have to compliment you on your store. Your staff is the best in the business. I will do my best to visit you often to make purchases for my camping and RV needs. Thank you again for your great help!!! I will also recommend you to others. Thank you for the letter.

Annonymous from Wisconsin

Thanks for all your helpful suggestions, our local dealer is more than happy to let you hang around and check things out for as long as you need to feel comfortable with your purchase, we witnessed this when we went to look at a another model that had just been delivered and the owners were giving it a detailed going over, the set up crew actually hauled it into the bay and fixed the small concerns as the folks brought them up. Now, that's service!
We are not new to RV ownership and realize that a few things can be expected to need tweaking in a rig that is literally a complete house and garage on wheels. The difference with Heartland and our local dealer, Noble RV, is that they are there for you, and the sale is just the beginning of a long and happy relationship, not the end.
We searched far and wide for more than two years since we travel the country, and researched every Toy Hauler out there. We can find no better build, nor better service than Heartland. We are amazed at the no pressure sales, and the extra mile taken to get your needs met the first time. If it sounds like high praise, it's because they earned it.
Heartland has found the dealers who care and has entrusted their line to them. We haven't had a bad experience yet with a Heartland dealership, even when we asked the most annoying and tedious questions, via phone, email and in person. I asked stupid questions and delayed committing to any deal on purpose! I wanted to find out if they have the patience to deal with me now, cuz if they don't, they won't have the time when I have a problem!
Try visiting over 50 RV dealerships in two years and see for yourself what's out there. We had many instances of "Buy this one, (even if it doesn't meet our needs), or we can't be wasting time on you" or "We need you to put something down on this today, we have another buyer coming in tomorrow so you'll miss your chance". I can't believe that kind of attitude in this economy! I worked in sales and marketing for over a decade, I wouldn't sell a toilet brush with these lines.....so amaturish and unprofessional.
I won't even get into the way most dealerships treat women, it's like you're invisible! they only talk to the man and when they do say something to you its about the color scheme or how nice the microwave is, like I've never seen one before! Heartland is the ONLY Toy hauler line that actually built a unit with a woman and family in mind. That's why they are prospering, they see the big picture and women are in it. (not just draping around in a bikini ad with a beer in her hand, although, I must admit I do plan on relaxing in my one piece with an iced tea once we get our rig set up in Florida).
Say what you will, I will order from Heartland because they have already proven themselves to me, long before we signed and drove away. This company has got it right.
Thanks again for your help, and we sure will take pictures and post our new adventures when we take delivery. Happy Travels!

Ray from Owatonna, MN

To Mike:
I stopped to see you last Friday, but you were busy. However, I did have an experience during my visit I wanted to share.
As I was leaving I noticed I had a flat tire on my pick-up, so I went back inside & asked if I could borrow a floor jack & tire iron. I was taken to Jim & he rounded up a floor jack & wrench & also came out & took my tire off in the sleet. It was miserable, cold & windy. If it was not for Jim & others, I would have had to find my jack, figure out how to remove the hubcap, & drop the spare tire. I'd probably have been there in the cold for an hour or more.
Jim asked how I was going to get into town to get the tire fixed. I told him I was going to call my wife & have her come & get me. He said just a minute. Within seconds around he came with his car, put the tire in his trunk, handed me his keys & said "see ya!". When I got back I asked what I owed him & he said "nothing". Within an hour I was on my way.
As business people we both know that having customers that are Raving Fans is the key to long term success. I think Jim & the others at Noble exemplify the kind of customer service that exceeds any expectations. At least they did mine & I'm seldom impressed with the quality of customer service we've grown to accept.
I wanted to say Thank You & tell you what a great guy Jim is. I am now a Raving Fan.
You've got a lot to be proud of as the Minneapolis Tribune said. One thing they didn't say is that another thing you've done right is hire the right people.
And I will tell a friend or two.
Thanks for your time.

Russ & Barb from Bigfork, MT

To Management & Service Department:
During our trip back to Indiana to visit our relatives & friends, we had the pleasure of meeting some of your employees due to some wind damage to our 2002 Itasca Spirit motor home.
On the 4th day of a planned 30 day trip we had the misfortune of losing a 3 ft by 2 ft section of outer skin on the overhead section of our motor home. During a visit to your service department to inquire about the extent of the damage & the necessary repair, I was met by, not just one, but at least 4 members of your service department to evaluate the situation. Even though that visit was midday & your service bays were all filled with scheduled service appointments, your team of experts promptly pulled my motor home into the service area & began the necessary repair. An exact time for the repair was unknown until further examination & your service professionals were upfront with me on that estimate. While the repair was underway, one of your employees even took the time to provide me a ride back to the motel where my wife & I were staying. I was prepared to begin altering our trip schedule anticipating an extended time period to accomplish the repair but that was not necessary because I was notified later in the afternoon that the repair would be finished by close of business that same day. When notified that the repair was finished, the same employee returned to the motel to provide me a ride back to your establishment to pay for the repair & pickup our motor home.
In 5 years of motor home travels, I've never had to have motor home repairs during a trip, so naturally I expected the worst, but that proved not to be the case as we were able to resume our trip the next day as scheduled & continued on to upstate Minnesota, then on to our destination of Indiana. You will be glad to know that we did not experience any further damage to the repaired area (even driving through torrential rainfall from the remnant of the hurricane as we drove through Southern Illinois & Eastern Missouri) during the remaining 2,500 mile trip.
We have since returned to our Montana home & as with every trip, it takes awhile to go through the accumulated mail, catch up on yard work, & return to our "before trip" daily routine. As I balanced financial statements with receipts & cleared the motor home of items accumulated throughout the trip in preparation for winter storage, certain flashbacks (both positive & negative) of our trip caused me to reflect back on our 30 day trip. Without a doubt, the service we received at your establishment ranked as the most positive aspect of our trip since the incident occurred so soon after the start of our trip. Since we regularly pass through the Owatonna, Minnesota area to visit friends in upstate Minnesota, you can bet that should we need any service and/or products for out motor home, we will most certainly stop in at your place for another dose of "top notch" professional service provided by your excellent team with proven dedication to the RV business.
Please pass on to your entire staff a big Thank You for us & accept this letter & gift box as a small token of our appreciation for making our trip through your neck of the woods such a pleasant experience.

Dick & Judie from Unknown

Hello!
Thank you so much for the beautiful calendar & pictures. And, the good service. So far we are very happy with the trailer. Wish summer was here!

Barb & Gene from Unknown

To: Lisa
We greatly appreciate your thoughtfulness & honorable manner of doing business.
When we decide to make a purchase, you will be our first stop.

Ernie & Marge from Unknown

To: Sami & Family
Just a note to Thank You for your help in finding us the perfect new "home". We absolutely love it! You did a great job for us, your driver did an awesome job parking it. Noble's service, as always, was Top Notch. Good Luck!

Ron & Barb from Minnesota

To: Dustin
Thanks so much for the great service you provided in getting our loan in order. You did a great job & we enjoyed working with you.
We are at Two Harbors, the lake is beautiful, a little hot, but a nice breeze.
Thanks again!

Dick & Kathleen from Minnesota

To: Chris
We want to thank Noble RV for the wonderful consignment service they provided for the quick sale of our 5th wheel RV.
Chris, you had told us you would sell it & you did in 30 working days & at more money than we expected!
We would highly recommend you to anyone.

Dave & Brenda from Minnesota

To: Lisa
Brenda & I want to thank you personally & the Noble Team for making our purchase very pleasant. Chris, Fred, Dustin & you are absolutely terrific. Please use us as a customer referral.
Thanks so much for all your terrific work.

Duane from Mankato, MN

Hi! Thought we would e-mail you after your special work on our camper. Thanks so much for repairing the oven, moving the hitch up & the light hook-up on our Bravada & all else not mentioned. With moving the hitch up it just drives so much better. Just made a difference of night & day.

Eve from Unknown

To: Dustin
Thanks so very much for your patience with us in purchasing the extended warranty & giving us all the information regarding it. We are grateful you would honor the original price you told us. It gives us great peace of mind to have the Platinum Warranty with the Tire & Wheel Coverage, that is so all inclusive. It's great to do business with a person & company who has integrity & follows through on what they say they'll do. Thanks so much!

Todd & Joanne from Lakeville

To: Lisa
You know I don’t know if we really ever took the time to really say “Thank you” for all of your help in helping us find the right camper for ourselves. I was out reading the testimonials on your website and thought I should send this. The professional service we received from yourself and everyone else was top notch. We also appreciate working with Pat to get the deal done.

On a side note and I can’t remember who all was involved but are van’s starter went out while at your shop and different people helped us out so we could get it in the shop, get a rental and get to the lake to enjoy the camper.

Hope all is well and can’t wait to use the camper in the spring again.

Steve from Janesville, IA

They treated us real well. Everything was done when they said and for the
price they said. It was excellent.

Leslie from Northfield, MN

They always treat me well down there. I have yet to be disappointed. It's always
a good experience.

Stephen from Wells, MN

I would definitely do business with them again and have recommended
them to friends.

Nathan from Faribault, MN

To: Court
The overall experience was wonderful. I would recommend and continue buying from them.

David from St. Paul, MN

I didn't have the proper towing and they loaned me something. I thought that was pretty nice of them.

Michelle from Lakeville, MN

To: Jim & Doug
I'd go out of my way to go to them because of their service.

Holly Melchert from Minnesota

Hey Tanya!

Thanks for everything at Noble! The camper looks so great, I hadn't seen it in months, I am excited to use it instead of the one we used last summer, it is soooo much nicer!

We got the insurance or whatever that extra coverage is called. Dustin gave us a deal too, so thanks for the good word :) Court gave us each jackets too, very nice!

Overall I am impressed with the service and am really glad we bought the camper there.

Larry & Jeanne Johnson from Lakeville, MN

To All The Owners & Employees at Noble RV:

I am writing this to say that in 40 year of camping we had the nicest experience ever buying our 9th RV at Noble RV. To start, was a call to Lisa to ask about the Four Winds we had seen,then coming in greeted by Mike with the friendly smile. Court showed us the RV we were interested in from top to bottom & all the fellas in the shop, from the guy who put up the new shade, to the fella who showed us how everything worked once we had bought it. This was by far the best experience ever & we have been to every camper place in the state. Then finally there was Dustin with the finance, & he couldn't have been nicer if he tried. I just think it is important to let you know this & keep up the good work. Thanks again!

Tim Carter from Minnesota

Court,

Just wanted to take a minute to thank you for the smooth transition into our new Cyclone. Noble RV is lucky to have you on staff! You made everything very easy and stress free.
Noble RV really worked with me on accommodating my schedule and went above and beyond with the hitch installation in my F350. Service like this anymore is difficult to find.
You can guarantee that Noble will be our home dealer form here on and we hope to send many more happy buyers your way.

Please pass on my thank you to everyone on staff there.

Tim Carter

Denise Redman from Minnesota

Hey Lisa,

I just wanted to say thank you, for staying so late last night, we really appreciate everyone staying with us and how wonderful everyone was last night. We have had nothing but a great experience with Noble and helping us with our first RV purchase. Thank You! Thank You! Thank You!

Let camping begin,

Thanks again,
Denise

Ernie & Marge Morris from Minnesota

Noble Staff,
Thanks to you all for your special concerns & taking such good care of us. You truly went above & beyond. We appreciate your awesome "Customer Service"!
(Along with this note we received donuts & fresh fruit from HyVee.)

Tom Bach from Minnesota

Lisa
Just thought I would drop you a note to let you know how much Robbie and I appreciated working with John on the walk thru of the new camper. He was very polite and a true pleasure to deal with. Our kids even interrupted him a couple of times and he stopped to give full attention to them and answered their questions too.

Robbie and I have a collective 20 plus years of supervisory experience between us, so we have seen plenty of employees come and go, and we both were extremely impressed with John. Noble RV has a true gem in John. Please pass this along to the appropriate people.

Regards,
Tom Bach

Jerry Hyatt from Unknown

Hi Lisa,
My wife got the jacket in the mail today and it fits great. I just want to thank you for how hard you worked to sell me the Laredo, I am very pleased with the camper and how well the staff at Noble RV worked in making me a very satisfied customer. Thank you again and I hope that you have a great rest of the year with your business.
Sincerely,
Jerry Hyatt

Jay, Shalaine, Jaylin & Joe Evert from Minnesota

WOW! If you want a class act when it comes to making a major purchase for your life's extra curricular activities~stop out at NOBLE RV and check out their inventory! If you find something you like rest assured you will be treated amazingly well! We recently purchased a 2011 Puma Travel Trailer and couldn't be happier! We found the perfect camper for our families needs on their awesome website so we headed out to the showroom where we met Blaine and he showed us our new camper. We sat down with Mike & Blaine to discuss price,offered them our trade, agreed on a deal,discussed pick up & delivery, financed it & signed the papers within days.One of the coolest and most helpful things given is the 1 hour walk through of your new trailer~it was amazing to have someone spend so much time showing us how everything works and actually taking the time to explain the ins and outs of the trailer! The staff knows their inventory has the answers to your questions and is willing to spend as much time with you as you need. The Owners,sales staff,service department and financing department all ROCK~ such class when is comes to working with people! We commend Noble RV on employing a friendly,accommodating & helpful staff to run such a successful business! We dealt directly with Mike,Blaine,Jim,John,Shawn & Dustin for several different items, each item was handled in a professional and courteous way and we were able to walk out laughing, smiling and excited to have our new camper! Thanks for going the extra mile and making it all a smooth ride during our purchase! Keep up the Awesome work everyone,it shows that you love what you do!

Jay,Shalaine,Jaylin & Joe Evert
Owatonna Minnesota

Donna Wood from Minnesota

Hi Lisa & Court . . .

Rick and I want you to know that we are very pleased with the service we
have received from Noble RV! Everything we had requested to be checked /
fixed on our beautiful 2012 Landmark was taken care of yesterday! Please
extend our gratitude to Bruce Bakken who came to our home on Tuesday and
took care of the items on our list. Thank you, Thank you, Thank you all
very much!

Everyone, we mean EVERYONE who has seen our beautiful Landmark just love
it! But guess what? We love it more!

Kindest personal regards,

Donna J. Wood

Harv & Carol Rontti from Unknown

Blaine,
Just a short note to thank you again for the jackets & for helping us get our fifth wheel. We have gone on some trips, but the weather has not cooperated for being warm.
Your whole company was great to work with.

Thanks Again!

Penny Macik from Unknown

Vince-Just wanted to let you guys know how much we enjoyed doing business with you. We've had campers since the 70's and have never had such a friendly group of people to work with!! John was excellent in teaching us all about the camper (we've never had such a thorough run down on a unit we were buying). Everyone was so much fun to work with. Vince, Pat, Todd, John and Dustin (hope I didn't leave anyone out). Thanks for an entertaining Friday! I know that everyone was so busy that day, but we never felt rushed or hurried along. I've almost got everything back in the camper. Now we need to get camping and see if we still like it! HA! -Penny Macik

Rick & Paula Peterson from Unknown

Court, Lisa, & Dustin,
We want to thank you very much in helping us with our purchase of a "new" 5th Wheel. Your customer service is absolutely "over the top". We look forward to many years & many memories in our Sundance. Thank you again!
P.S. Please tell John thank you also for our first ever walk through of a camper, it was so appreciated.

Linda B. from CSI Survey

They're excellent people. They are all very nice, every one of them from sales to service, from parts to the owners, to the accountant & whoever works for them.

Michael P from CSI Survey

Blaine was excellent, I really appreciated working with him.

Damien S from CSI Survey

They were extra helpful. I had to fly to Minnesota from Texas, they picked me up at the airport. Blaine & Dustin were extra helpful. The RV was exactly as they said it would be, that really helped, coming from such a long distance.

Robert J. from CSI Survey

They were courteous & checked back with us, everything a good service company should do. They've done all they said they'd do.

Malissa R from CSI Survey

Jim is awesome, he knows the camper backwards & forwards.

Kirby S. from CSI Survey

I was treated well. Todd is a character! I felt the customer support was superb. Todd called whenever there was any change. I was impressed with the technicians knowledge. I was impressed with the team.

Thomas V. from CSI Survey

They've been very good about helping us & getting us in & out with all the service we've gotten done. They've done a super job. I think they're pretty excellent. They know you when you walk in the door & it's a great, warm feeling. Pat & Mike have been very good.