Thanks so much for the great service you provided in getting our loan in order. You did a great joba nd we enjoyed working with you. We are at Two Harbors-the lake is beautiful- a little hot, but a nice breeze.
Thanks again,
Ron and Barb Swartwoudt
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Mitch,
We made it home safe and sound - pulled into the border around 9:30 Sat. night - no problems with customs. We are still oohing and awwing over the trailer. Kim and I want to thank you again for the incredible service we received from you and your dealership. Our dealers could learn a lot from a top notch company and employees such as yours!
I did talk to my brother about the cardinal and the jayco, he still doesn't know if they are going to bother this year as it is nearly impossible to find a campsite now!!! Our provincial campgrounds are very busy with online reservations bookings starting on the 15th of April. But he will call if they do decide on buying.
Thanks Again,
Don and Kim
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Shawn,
I'd like to thank you and your service team for repairing my camper window. Your service person did an excellent job, it really is appreciated to have this type of service as I do not have a vehicle to move this camper and it takes a huge burden off my shoulders to know that your service team comes out to the site for repairs. If and when there is a time for me to upgrade I will not hesitate on coming back to Noble RV for purchase. Also, if I hear of anyone looking for campers, I will direct them to your location.
Regards,
Kevin
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Lisa,
We would like you and all of the staff at Noble RV to know how much we appreciate the professional & courteous manner that everyone that we came in contact with has shown. From the sale, explanation of our unit at time of delivery, hook up to our unit, parts & my last visit to resolve a tire issue, everyone has been very pleasant and helpful. I know that this atmosphere is not something that just happens - It is worked at from the top all the way to the last staff member.
We would recommend anyone to check out Noble RV before they purchase!
Mark & Diane
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The service guys (including Court) have really gone the extra mile to help with the trouble's that we have had!
Shane
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Hello Chris,
Thanks again for all of your assistance on everything and to your entire staff for making our experience of purchasing our first 5th wheel a very pleasant one. We were very pleased with our purchase as well as the high level of service we received throughout our transaction.
We have put the camper into storage for now, of course, and we will be especially looking forward to next Spring, when we'll be able to "see what we can see from our new Noble RV"! :)
Duane and Susan
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Dear Lisa,
Brenda and I want to thank you, personally, and the Noble Team for making our purchase very pleasant. Chris, Fred, Dustin and you are absolutely terrific.
Dave
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Gary
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Dear Sam and family,
Just a note to thank you for your help in finding us the perfect new "home." We absolutely love it! You did a great job for us. Your driver did an awesome job parking it. Noble's service, as always, was top notch. Good luck in college.
Ernie and Marge
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Hi,
Thanks so much for repairing the oven, moving the hitch up, the light hook-up on our Bravada and all else not mentioned. With moving the hitch up it just drives so much better. Just made a difference of night and day. Really appreciate it all and just hope it is a good year for you at the fair. Hope to see you there.
Thanks again - be sure to pass on the good word to Dustin and Jim and all.
Duane
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After many problems, we are very satisfied with the service of our new unit. Thanks to Randy and Mike for making it the camper we are proud to own.
Dennis & Karon
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Dustin,
We called International and they looked up the VIN # in their computer and told us that the diesel engine is warranted by International/Navstar for 3 years, 150,000 miles. Thanks so very much for your patience with us in purchasing this extended warranty and giving us all the information regarding it. We're grateful that you would honor the original price you told us. It gives us such a great piece of mind to have the Platinum Warranty with the Tire and wheel coverage, that is so all inclusive. It's great to do bsiness with a person and a company who has integrity and follows through on what they say they'll do. We'll look forward to getting the paperwork from you. Thanks so much!
E.
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We felt like VIP's through the whole process.
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Because we live in the country we do not get much traffic. So we brought our older used motor home to Nobles RV Center in hopes we could sell it. They were very nice to deal with and explained the process to us so we thought we would give it a try.
Someone stopped in and had a question for us about our motor home, so the salesman gave us a call and we talked to the interested party. They made an offer on the motor home and Nobles took care of the rest.
They sold our motor home in just two weeks. We were very satisfied working with them.
Thank you Nobles!!
Calvin
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You all have been doing a great job!
Don
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We have the [Sundance XLT] 287RL and like the trailer because I can still get to the fridge and bathroom with the slide in. Actually you can get to the back of the trailer with slide in also. My wife and I are very pleased with the quality of the trailer and Noble RV has really taken care of us. Our furnace started getting very loud so we brought the trailer in for service. It was a week before a three day weekend and they turned it around the next day. They found a plastic wrapper floating around in the fan. When we arrived to hook up I didn't even have to get out of the truck to hook up. They met me in truck and hooked the unit up for me. This has been a great purchase and I feel it has been money well spent compared to other trailers and dealerships.
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Lisa,
Please let us Thank you for a great buying experience. You and everyone at Noble RV are very good at what you do. No buyers remorse here. Our new baby is almost loaded and ready to travel.
Thanks again!
Nancy and Ed
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Thank you for your sales and service, we've thoroughly enjoyed our Montana 5th Wheel this camping season!
Earl
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First, I would like to thank your service department for the great job they did on my camper even though I did not buy it from you. When the tornado dropped the tree branch on my new toy hauler, it just ruined my day; but when we found out that you were a weekend warrior dealer, we brought it to you and Ron was so helpful with everything. When it was done and we picked it up, you could not tell anything was wrong with it. I believe when credit is due, you should give it. Your shop did a great job! When I need anything done, I will bring it to your shop; and when it is time to trade up, I will be back to see you.Thanks for everything!
Ed
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Everyone is so friendly and go out of their way to make you feel welcome and like part of the family!!
Kari
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Mike,
I stopped to see you last Friday, but you were busy. However, I did have an experience during my visit that I wanted to share.
As I was leaving, I noticed I had a flat tire on my pickup. So I went back inside and asked Ted Rosenbeck if I could borrow a floor jack and tire iron.
Ted said "you bethca" and took me out to Jim Lindall. Jim not only rounded up a floor jack and wrench, but came out and took my tire off in the sleet. It was miserable cold and windy if you remember what Friday was like. If not for Jim & Ted, I would have had to find my jack, figure out how to remove the hubcap and drop the spare tire. I'd probably have been there in the cold for an hour or more.
Jim asked how I was going to get into town to get the tire fixed. I told him I was going to call my wife and have her come and get me. He said just a minute. Within seconds around he came with his car, put the tire in his trunk, handed me his keys, and said "See ya." When I got back I asked what I owed him and he said "Nothing." Within an hour I was on my way.
As business people we both know that having customers that are Raving Fans is the key to long term success. I think Ted and Jim exemplify the kind of customer service that exceeds any expectations. At least they did mine and I'm seldom impressed with the quality of customer service we've grown to accept.
I wanted to say thank you and tell you what great guys Ted and Jim are. I am now a Ted & Jim Raving Fan.
You've got a lot to be proud of as the Minneapolis Tribune recently said. One of the things they didn't say is that another thing you've done right is hire the right people.
And I will tell a friend or two.
Thanks for your time.
Ray
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We were very happy with the professionalism.
Lynn
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Management and Service Department,
During our recent trip back to Indiana to visit our relatives and
friends, we had the pleasure of meeting some of your employees due to
some wind damage to our 2002 Itasca Spirit motor home.
On
the 4th day of a planned 30 day trip, we had the misfortune of losing a
3 ft by 2 ft section of outer skin on the overhead section of our motor
home. During a visit to your service department to inquire about the
extent of the damage and schedule the necessary repair, I was met by,
not just one, but at least 4 members of your service department to
evaluate the situation. Even though that visit was midday and your
service bays were all filled with scheduled service appointments, your
team of experts promptly pulled my motor home into the service area and
began the necessary repair. An exact time needed for the repair was
unknown until further examination and your service professionals were
upfront with me on that estimate. While the repair was underway, one of
your employees even took the time to provide me a ride back to the
motel where my wife and I were staying. I was prepared to begin
altering our trip schedule anticipating an extended time period to
accomplish the repair but that was not necessary because I was notified
later that afternoon that the repair would be finished by close of
business that same day. When notified that the repair was finished, the
same employee returned to the motel to provide me a ride back to your
establishment to pay for the repair and pickup our motor home.
In
5 years of motor home travels, I've never had to have motor home
repairs during a trip, so naturally I expected the worst, but that
proved not to be the case as we were able to resume our trip the next
day as scheduled and continued on to upstate Minnesota, then on to our
destination of Indiana. You will be glad to know that we did not
experience any further damage to the repaired area (even driving
through torrential rainfall from the remnant's of the hurricane as we
drove through the Southern Illinois and Eastern Missouri area) during
the remaining 2500 mile trip.
We have since returned to our
Montana home and as with every trip, it takes awhile to go through the
accumulated mail, catch up on yard work, and return to our "before
trip" daily routine. As I balanced financial statements with receipts
and cleared the motor home of items accumulated throughout the trip in
preparation for Winter storage, certain flashbacks (both positive and
negative) of our trip caused me to reflect back on our 30 day trip.
Without a doubt, the service we received at your establishment ranked
as the most positive aspect of our trip since the incident that brought
us to your establishment occurred so soon after the start of our trip.
Since we regularly pass through the Owatonna, Minnesota area to visit
friends in upstate Minnesota, you can bet that should we need any
service and/or products for our motor home, we will most certainly stop
in at your place for another dose of "top notch" professional service
provided by your excellent team with proven dedication to the
Recreation Vehicle business.
Please pass on to your entire staff
a big thank you for us and accept this letter and gift box as a small
token of our appreciation for making our trip through your neck of the
woods such a pleasant experience.
Russ and Barb
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Dear Chris,
We want to thank Noble RV for the wonderful consignment service they provided for the quick sale of our 5th wheel RV. Chris, you had told us you would sell it and you did in 30 working days and at more money than we expected! We would highly recommend you to anyone.
Dick and KathleenCustomer from Noble RV
To: Dustin, Business Manager
Thanks! Looks good and hope to see and meet you and Lisa real soon!! I appreciate all the advice too if our local dealer did things like you guys they would have had our business again so thanks for being so good at what you do!
Jeff MacDonald from Canada
Great goup of people at Noble RV. My new hauler is awsome. The crew in service department got us on the road quick. Oh and Court and Pat did a GREAT job as well.
I liked these guys and GIRL so much. We are purchasing another trailer for daughter and boyfriend.
Thanks again
Jeff @ MPH Racing
Brenda Zeise Chavie from Medford
Leaving for our summer trip soon!! Thanks Noble RV for the great service! We love our new 5th wheel. Lisa & Court were awesome and work well as a team:) Everyone there is friendly and willing to help! Have a great Summer, and Thanks again for all you did for Ray and I with our new Cougar!!!
Tammy Webb from Noble RV
We appreciate the wonderful attention given us by everyone at Noble and look forward to shopping your parts store. You can count on us to refer folks to your RV showroom.
Tony Alstat from Commercial Projects and SPEC-MIX Rochester Brick Company North Star Stone & Masonry
I have to compliment you on your store. Your staff is the best in the business. I will do my best to visit you often to make purchases for my camping and RV needs. Thank you again for your great help!!! I will also recommend you to others. Thank you for the letter.
Annonymous from Wisconsin
Thanks for all your helpful suggestions, our local dealer is more than happy to let you hang around and check things out for as long as you need to feel comfortable with your purchase, we witnessed this when we went to look at a another model that had just been delivered and the owners were giving it a detailed going over, the set up crew actually hauled it into the bay and fixed the small concerns as the folks brought them up. Now, that's service!
We are not new to RV ownership and realize that a few things can be expected to need tweaking in a rig that is literally a complete house and garage on wheels. The difference with Heartland and our local dealer, Noble RV, is that they are there for you, and the sale is just the beginning of a long and happy relationship, not the end.
We searched far and wide for more than two years since we travel the country, and researched every Toy Hauler out there. We can find no better build, nor better service than Heartland. We are amazed at the no pressure sales, and the extra mile taken to get your needs met the first time. If it sounds like high praise, it's because they earned it.
Heartland has found the dealers who care and has entrusted their line to them. We haven't had a bad experience yet with a Heartland dealership, even when we asked the most annoying and tedious questions, via phone, email and in person. I asked stupid questions and delayed committing to any deal on purpose! I wanted to find out if they have the patience to deal with me now, cuz if they don't, they won't have the time when I have a problem!
Try visiting over 50 RV dealerships in two years and see for yourself what's out there. We had many instances of "Buy this one, (even if it doesn't meet our needs), or we can't be wasting time on you" or "We need you to put something down on this today, we have another buyer coming in tomorrow so you'll miss your chance". I can't believe that kind of attitude in this economy! I worked in sales and marketing for over a decade, I wouldn't sell a toilet brush with these lines.....so amaturish and unprofessional.
I won't even get into the way most dealerships treat women, it's like you're invisible! they only talk to the man and when they do say something to you its about the color scheme or how nice the microwave is, like I've never seen one before! Heartland is the ONLY Toy hauler line that actually built a unit with a woman and family in mind. That's why they are prospering, they see the big picture and women are in it. (not just draping around in a bikini ad with a beer in her hand, although, I must admit I do plan on relaxing in my one piece with an iced tea once we get our rig set up in Florida).
Say what you will, I will order from Heartland because they have already proven themselves to me, long before we signed and drove away. This company has got it right.
Thanks again for your help, and we sure will take pictures and post our new adventures when we take delivery. Happy Travels!
